Refund policy

RETURN OR EXCHANGE TIMING

Purchases made on Moissan.com or any Moissan Store may be returned or exchanged within 30 days following delivery or purchase. 

Once received, it may take your return or exchange five to seven business days for our quality control team to confirm its in perfect condition and unworn . 

Refunds will return to your original method of payment.

 

RETURNS AND EXCHANGES

At Moissan, every piece is crafted with care, and we want you to love what you receive. In the rare case that you want to return an item, we're here to help make the process simple and straightforward. Returns are accepted within 30 days of the delivery or purchase of your product. To be eligible, items must be unworn, unused, and in their original condition with all packaging and certificates intact. 

To start a return, contact us at: customerservice@hmoissan.com with proof of purchase and the reason for your return. We'll provide instructions and a return authorization. Please ship the items in their original packaging, and provide us with the tracking number. Moissan is not responsible for items lost or damaged in transit.


RETURNS OR EXCHANGES WITH MOISSAN STORES

You are also welcome to visit a Moissan store in the same country of purchase to process your exchange or refund. Please note that the item must belong to a current collection, as we do not exchange discontinued pieces.

RETURN POLICY

Moissan pieces eligible for return or exchange must be in a new and unused state, in perfect condition, and in the original packaging, including the authenticity certificate. The original receipt must also be included. Moissan will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way. 


WARRANTY CLAIMS

To start a warranty claim, contact us at: customerservice@hmoissan.com with proof of purchase and the details for your warranty claim. We'll provide instructions and a warranty exchange authorization. Please ship the items in their original packaging, and provide us with the tracking number. Moissan is not responsible for items lost or damaged in transit.